cinta88 Casino & Sportsbook Data Care

This page describes what we collect when you use cinta88 and how we keep that data protected. Our privacy policy applies to all players using our live-dealer tables, sportsbook markets, and slot games, regardless of whether you access cinta88 from Jakarta, Surabaya, Bandung, Medan, or Semarang.

We collect personal data only to operate your account, process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, comply with legal obligations (anti-money-laundering and know-your-customer rules), and improve our service. We do not sell your data to third parties. Your data is encrypted in transit and at rest, and we retain it only as long as necessary—typically seven years for transaction records, as required by financial regulations.

Our commitment: transparency about what we collect, how we use it, and who can access it. If you have questions about your data on cinta88, our support team (09:00–23:00 Jakarta time) can help.

What Data We Collect on cinta88

When you create an account on cinta88, we collect your email address and a password you set. This is the minimum required to establish your login. We do not require your full name, phone number, or address at account creation; these are collected only during identity verification (KYC), which is mandatory before your first withdrawal.

During identity verification, we ask for:

Government-issued ID: KTP (Indonesian national ID), Paspor (passport), or SIM (driving licence). We scan or photograph this document and store the image securely.
Proof of residence: A utility bill, bank statement, or tax filing dated within the past 3 months. This confirms your address and is used to prevent account fraud and money-laundering.
Date of birth: Required for age verification (players must be adults) and fraud detection.

We also collect transaction data: every deposit, withdrawal, bet, win, and loss on your cinta88 account is logged. This data helps us detect fraud, comply with anti-money-laundering regulations, and resolve disputes (e.g., if you report a bet discrepancy, we can review your session history).

We collect technical data: your IP address, device type (mobile, tablet, desktop), browser type, and timestamp of each login. This helps us detect unauthorised access and improve performance.

What we do not collect: We do not track your browsing outside cinta88, collect data from your contacts or camera, or use facial recognition. We do not ask for your bank account number or card details directly; payment processing is handled by third-party payment processors (see "Third-Party Processors" below).

How We Use Your Data on cinta88

We use your email to send account notifications (login from new device, withdrawal confirmation, support responses). You can manage email frequency in your account settings; we do not send marketing emails without your opt-in consent.

We use your identity data (ID scan, address proof) to verify your identity, comply with local regulations, and prevent fraud. Our compliance team reviews this data manually and keeps it segregated from your transaction data for privacy.

We use your transaction data to:

Settle your bets and process your deposits and withdrawals correctly.
Detect fraud (e.g., multiple accounts using the same ID or unusual betting patterns).
Comply with anti-money-laundering (AML) and counter-terrorist-financing (CTF) laws applicable in our jurisdiction.
Resolve disputes (if you report a missing payout or incorrect bet, we review your session history).
Improve game performance and user experience (e.g., measuring which live-dealer tables are popular during Liga 1 season or Piala AFF tournaments).

We do not use your data to profile you for marketing purposes, and we do not sell or rent your data to third parties. We may share anonymised or aggregated data (e.g., "many active users in Indonesia used cinta88 this month") with partners for research, but this cannot identify you.

Third-Party Processors & International Transfers

Our cinta88 servers may sit outside your jurisdiction (typically in Southeast Asia or Europe). When you deposit or withdraw via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, your payment data is processed by our payment-processor partners. These partners are contractually bound to use your data only to process your transaction and comply with financial regulations.

We do not control these third-party processors' privacy policies, but we select partners who meet international data-protection standards. If your payment processor is based outside Indonesia, your payment data may be transferred to their jurisdiction temporarily; however, we ensure such transfers comply with applicable law.

Our email provider, hosting infrastructure, and backup storage are third-party services. We contractually require all processors to encrypt data and limit access to staff who need it to perform their function.

Your rights: You have the right to request what data we hold about you, ask us to correct inaccurate data, or request deletion (subject to legal retention requirements). Contact us at support@cinta88 with your request.

Cookies & Tracking on cinta88

We use cookies (small text files stored on your device) to keep you logged in, remember your language preference, and track session activity. These are "essential" cookies required for cinta88 to function; you cannot disable them without losing login functionality.

We do not use cookies for advertising or cross-site tracking. If you visit cinta88 from a public device (e.g., internet café in Bandung), cookies may persist; we recommend clearing your browser cache when you log out.

Our website may embed analytics tools (e.g., server logs) to measure page performance and user behaviour within cinta88—not across other sites. This data helps us identify slow-loading tables or buggy features.

How Long We Keep Your Data

We retain transaction records (deposits, withdrawals, bets, payouts) for seven years, as required by anti-money-laundering law in our operating jurisdiction. After seven years, we delete transaction records unless we are investigating a dispute or fraud case.

We retain your identity verification documents (ID scan, address proof) for the duration of your account. If you close your account, we delete identity data after one year (to handle any post-closure disputes) and then permanently remove it.

We retain your login and session logs for 90 days. We delete older logs unless they are relevant to an active dispute or legal investigation.

Security Measures We Apply

We encrypt all data transmitted between your device and cinta88 using SSL/TLS (256-bit minimum). Your password is hashed using bcrypt; we do not store passwords in plain text. Two-factor authentication (via email confirmation code) is available and recommended.

Our servers are located in secure data centres with physical access controls, regular backups, and redundancy. We perform annual security audits by independent third parties. If we discover a data breach, we notify affected players and relevant authorities within the timeframes required by law.

Contacting Us About Privacy

If you have questions about how we use your data, want to access your data, or believe we have mishandled your information, contact our support team at support@cinta88 (during business hours 09:00–23:00 Jakarta time). Include "Privacy Request" in your subject line, and provide your account email and specific request (e.g., "I want a copy of my transaction history").

We will respond within 30 days. For disputes that our support team cannot resolve, you may escalate to our data protection officer or pursue remedies under the law of your jurisdiction.

Our privacy policy is subject to change. We will notify you of material changes via email or an in-app notice. Your continued use of cinta88 after such changes constitutes acceptance of the updated policy.

Summary: Your Privacy on cinta88

We at cinta88 collect only the data necessary to operate your account, process your deposits and withdrawals, comply with legal requirements, and prevent fraud. We encrypt your data, do not sell it to third parties, and retain it only as long as required by law (typically seven years for financial records). You have the right to access, correct, or request deletion of your data, subject to legal retention requirements.

Our commitment is transparency: this policy explains what we collect, why we collect it, and how we protect it. If you do not agree with our privacy practices, you should not use cinta88. By using our platform—whether for live-dealer tables, sportsbook markets, or slot games—you consent to the data practices described here.

Services are available only where local law permits. We do not control your jurisdiction's data-protection laws, and you are responsible for ensuring your use of cinta88 complies with local regulations. Questions? Contact support@cinta88 during business hours.